Baldwin International Christian University
Certificate in Customer Service Excellence: A Christian Approach
8-Week Online Program
Course Description
This course equips participants to provide exceptional customer service grounded in Christian values, emphasizing professional communication, conflict management, emotional intelligence, and problem-solving. Students will apply learned principles through role-play, case studies, discussions, and a one-week internship/observation, integrating faith and practical skills to excel in any service environment.
Course Learning Objectives
By the end of this course, students will be able to:
1. Demonstrate proactive and professional communication strategies in written, verbal, and non-verbal forms.
2. Apply emotional intelligence to understand and manage personal and customer emotions effectively.
3. Utilize conflict management and de-escalation strategies in challenging customer interactions.
4. Exhibit Christ-like character traits such as patience, humility, kindness, and forgiveness in all service encounters.
5. Implement customer service excellence techniques including "going the extra mile" and building customer loyalty.
6. Integrate ethical decision-making and biblical principles in workplace service.
7. Reflect on and articulate the spiritual significance of service as a ministry and calling.
8. Demonstrate learned skills and spiritual growth during a one-week internship/observation in a service environment.
Weekly Schedule & Content
Week 1 — Foundations of Christian Customer Service
Week 2 — Professional Communication & Active Listening
Week 3 — Emotional Intelligence & Conflict Management
Week 4 — Customer Service & Going the Extra Mile
Week 5 — Ethics, Integrity, & Christian Values
Week 6 — Customer Service as Calling
Week 7 — Customer Service Culture in the Organization
Week 8 — The Customer Service Professional
Internship / Observation Component
Capstone Project